PL EN
Wydawnictwo
AWSGE
Akademia Nauk Stosowanych
WSGE
im. Alcide De Gasperi
BOOK CHAPTER (544-560)
Knowledge as a condition for the development of an organization
 
More details
Hide details
1
Akademia Nauk Stosowanych WSGE im. A. De Gasperi w Józefowie
 
 
KEYWORDS
ABSTRACT
Modern organizations operate in an environment characterized by high volatility, intensive development of information technologies and progressive globalization of economic processes. In such conditions, knowledge is no longer just a resource supporting operational activities, but becomes a key factor in strategic development and building a competitive advantage (OECD, 2004, pp. 12-13). Knowledge management (KM), defined as the process of systematically acquiring, organizing, sharing and using knowledge resources in an organization (Hislop, Bosua and Helms, 2018), is currently one of the foundations of sustainable development of enterprises. In the literature on the subject, more and more attention is paid to an integrated approach to knowledge management, including both technological components (CRM systems, ERP, solutions based on artificial intelligence) and socio-cultural components – such as trust, a climate of cooperation or management commitment (Gold, Malhotra and Segars, 2001, pp. 185–214). Even the best-designed IT system does not bring the expected results if the organization does not create conditions conducive to knowledge sharing, openness, and mutual learning (Nonaka and Takeuchi, 1995). However, the implementation of KM systems is not universal – it is strongly conditioned by the specificity of the sector, the technological maturity of the company and the management style. In the IT and professional services sectors, the implementation of KM systems is often smoother, thanks to greater openness of employees to innovation and a higher level of digital competence. In contrast, in industry, where hierarchical structures and traditional operating models dominate, this process encounters greater resistance, both technologically and culturally (Andreeva and Kianto, 2012). The aim of this article is to analyze the impact of knowledge management on the development of organizations in three key sectors of the economy: IT, manufacturing and services. The study uses triangulation of research methods, including literature analysis, case studies and qualitative research with the participation of industry experts. The main research questions concern: 1. identification of barriers and success factors in the implementation of KM systems, 2. examine the relationship between knowledge management and operational efficiency of the organization, 3. defining the role of KM in innovation processes in various sectors, 4. and formulating implementation recommendations tailored to the specifics of the industry. The research approach used allows for a multidimensional assessment of whether KM plays a purely conceptual role in practice, or whether it actually generates measurable business value in various organizational environments.
 
REFERENCES (27)
1.
Alavi, M. & Leidner, D.E. (2001). Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), 107–136.
 
2.
Andreeva, T. & Kianto, A. (2012). Does knowledge management really matter? Journal of Knowledge Management, 16(4), 617–636.
 
3.
Barney, J. (1991). Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99–120.
 
4.
Birasnav, M.. (2014). Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership. Journal of Business Research. 67. 1622–1629. 10.1016/j.jbusres.2013.09.006.
 
5.
Borecka, B. (2024). The importance of knowledge management in a distribution company. A case study based on a distribution company x based in Krakow. Humanitas Zarządzanie, 25(1), 103-117. https://doi.org/10.5604/01.300....
 
6.
Creswell, J.W. & Poth, C.N. (2018). Qualitative Inquiry and Research Design: Choosing Among Five Approaches. 4th ed. Thousand Oaks: SAGE Publications.
 
7.
Dalkir, K. (2017). Knowledge Management in Theory and Practice. Cambridge, MA: MIT Press.
 
8.
Davenport, T.H. & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Boston: Harvard Business School Press.
 
9.
Flick, U. (2018). An Introduction to Qualitative Research. 6th ed. London: SAGE Publications.
 
10.
Gioia, D.A., Corley, K.G. & Hamilton, A.L. (2013). Seeking Qualitative Rigor in Inductive Research: Notes on the Gioia Methodology. Organizational Research Methods, 16(1), 15–31.
 
11.
Głód, W.(2022). Wpływ innowacyjnego przywództwa na innowacyjność jednostek ochrony zdrowia w kontekście zarządzania wiedzą, Sierpień 2022 Zarządzanie Zasobami Ludzkimi 146-147(3-4):71-94; DOI: 10.5604/01.3001.0015.9575.
 
12.
Gold, A.H., Malhotra, A. & Segars, A.H. (2001). Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18(1), 185–214.
 
13.
Grant, R.M. (1996). Toward a Knowledge-Based Theory of the Firm. Strategic Management Journal, 17(S2), 109–122.
 
14.
Hislop, D., Bosua, R. & Helms, R. (2018). Knowledge Management in Organizations: A Critical Introduction. 4th ed. Oxford: Oxford University Press.
 
15.
Jashapara, A. (2011). Knowledge Management: An Integrated Approach. 2nd ed. Harlow: Pearson Education.
 
16.
Jemielniak, D., & Koźmiński, A. K. (Eds.). (2021). Zarządzanie wiedzą. Wolters Kluwer Polska.
 
17.
Massaro, M., Dumay, J. & Garlatti, A. (2015). Public sector knowledge management: A structured literature review. Journal of Knowledge Management, 19(3), 530–558.
 
18.
Maxwell, J.A. (2013). Qualitative Research Design: An Interactive Approach. 3rd ed. Thousand Oaks: SAGE Publications.
 
19.
Moffett, S., McAdam, R. & Parkinson, S. (2003). An empirical analysis of knowledge management applications. Journal of Knowledge Management, 7(3), 6–26.
 
20.
Nonaka, I. & Takeuchi, H. (1995). The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford: Oxford University Press.
 
21.
North, K. & Kumta, G. (2018). Knowledge Management: Value Creation Through Organizational Learning. Cham: Springer.
 
22.
OECD/Statistics Canada (2004), Measuring Knowledge Management in the Business Sector: Knowledge management, OECD Publishing, Paryż, https://doi.org/10.1787/978926....
 
23.
Patton, M.Q. (2015). Qualitative Research & Evaluation Methods. 4th ed. Thousand Oaks: SAGE Publications.
 
24.
Pietrzyk, S. (2021). Knowledge management in modern management models. Labour and Social Security. Warsaw: Polish Economic Publishing House.
 
25.
Serban, A.M. & Luan, J. (2002). An Overview of Knowledge Management. New Directions for Institutional Research, 113, 5–16.
 
26.
Wojtczuk-Turek, A., & Turek, D. (2019). Kontekst pracy opartej na wiedzy i zarządzanie zasobami ludzkimi w narracjach pracowników sektora usług wiedzochłonnych KIBS – analiza dyskursu. HRM [ZZL], 1(nr 6).
 
27.
Yin, R.K. (2018). Case Study Research and Applications: Design and Methods. 6th ed. Thousand Oaks: SAGE Publications.
 
Journals System - logo
Scroll to top